Frequently asked questions
If you don't see your question here, call us — we'd rather answer than have you guess.
Where are you based and who do you serve?+
Logicdots IT Solutions is based in Regina, Saskatchewan. We support medical clinics, pharmacies, and small businesses across Regina, Moose Jaw.
What's your response time?+
15-minute response during business hours, with 7 days emergency coverage for managed clients.
Do you support our EMR or pharmacy system?+
Yes, we support most major EMR and pharmacy systems.
Can you work with our existing IT provider?+
Absolutely. We can work alongside your current IT provider or internal IT staff. Whether you need co-managed IT support or a full transition from another MSP, we ensure a smooth onboarding process and properly document your systems, users, and infrastructure.
Do you provide cybersecurity services only with managed IT support?+
Yes, our cybersecurity services are offered as part of our managed IT services. This ensures your systems are continuously monitored, maintained, and protected through a proactive and fully integrated support approach.
Still have questions?
A named technician reviews your stack — managed IT, Microsoft 365, backup posture, and EAR systems — and gives you a fixed-fee roadmap. Response within 15 minutes during business hours.