TELUS PS Suite technical support for Saskatchewan clinics.
From workstation tuning to lab feed health and TELUS Health ticket escalation — we keep PS Suite fast and your clinic moving.
Common PS Suite issues we resolve daily
Slow PS Suite chart loads
Workstation profiling, AV exclusions, and network path optimization to remove the most common slowdowns.
Lab and billing pipeline drops
Proactive monitoring on inbound/outbound lab and billing connectors with same-day remediation.
Printer & scanner queues
Label printers, multi-tray scanners, and clinic printers configured and monitored.
New provider & MOA onboarding
Accounts, templates, billing, and security ready before their first patient.
Our PS Suite support coverage
TELUS Health escalation
We open and drive the TELUS ticket with logs and reproduction steps.
Workstation hardening
Standardized workstation builds tuned for PS Suite performance and security.
Encrypted backups & restores
Daily encrypted backups with quarterly restore tests and a written report.
PHIA-aligned audit logs
Access reviews and break-glass reports for your privacy officer.
We coordinate with TELUS Health so you don't have to.
When the issue belongs to TELUS Health, we open the vendor ticket, supply logs and reproduction steps, and stay on the case until it's closed — so your providers aren't on hold during clinic hours.
PS Suite support questions
Do you support TELUS PS Suite for Saskatchewan clinics?
Yes — both single-clinic and multi-clinic PS Suite deployments, with TELUS Health vendor coordination for tickets we can't resolve directly.
Can you fix slow PS Suite performance?
Yes. Slow PS Suite typically maps to workstation tuning, antivirus exclusions, network path issues, or printer queue interference — all of which we diagnose and fix as a flat engagement or under managed support.
Do you handle PS Suite lab integrations and billing?
Yes. Lab inbound/outbound (LifeLabs, Dynacare), MSP/MSI billing pipelines, eFax, and pharmacy integrations are monitored and maintained.
On-site IT support across Regina and southern Saskatchewan.
We dispatch named technicians from our Regina office to clinics, pharmacies, and small businesses across Regina, Moose Jaw, Saskatoon, and surrounding communities — with a 15-minute response SLA during business hours.
Request a free assessment
A named technician will reach out within one business day.
Get PS Suite support that already knows the product.
Named technician, vendor coordination, and after-hours patching — fixed monthly fee.