OSCAR EMR technical support for Saskatchewan clinics.
OSCAR Pro hosted or self-hosted OSCAR — we keep Tomcat healthy, MySQL backed up, and HL7 lab feeds flowing. Named technician and after-hours upgrade windows.
Common OSCAR issues we resolve daily
Tomcat / MySQL slowness
JVM tuning, MySQL index maintenance, and disk I/O review to fix laggy chart loads.
Broken HL7 lab feeds
Inbound/outbound HL7 connectors monitored, with proactive alerts on queue depth and provider drops.
Upgrade and patch planning
OSCAR upgrades and security patches scheduled outside clinic hours with rollback steps.
Hosting migration
Move from self-hosted to OSCAR Pro or between hosting providers — with full data validation.
Our OSCAR support coverage
Server & DB maintenance
Quarterly OSCAR server health: OS patching, MySQL maintenance, capacity planning.
Encrypted backups
Daily encrypted, off-site, immutable backups with quarterly restore tests.
Security hardening
TLS, MFA on remote access, fail2ban, and OWASP-aligned hardening for public-facing OSCAR.
Audit logging
PHIA/HIA-aligned access reviews and break-glass reports for your privacy officer.
We coordinate with your OSCAR service provider so you don't have to.
When the issue belongs to your OSCAR service provider, we open the vendor ticket, supply logs and reproduction steps, and stay on the case until it's closed — so your providers aren't on hold during clinic hours.
OSCAR support questions
Do you support OSCAR Pro and self-hosted OSCAR?
Yes. We support OSCAR Pro hosted instances as well as self-hosted OSCAR (Tomcat + MySQL) — server maintenance, backups, security hardening, and upgrades.
Can you migrate from self-hosted OSCAR to OSCAR Pro?
Yes. We plan and execute migrations with data validation, downtime windows scheduled outside clinic hours, and a rollback plan.
Do you handle OSCAR lab integrations and HL7 feeds?
Yes — lab inbound/outbound HL7, eFax, billing, and pharmacy integrations are monitored and resolved as part of managed EMR support.
On-site IT support across Regina and southern Saskatchewan.
We dispatch named technicians from our Regina office to clinics, pharmacies, and small businesses across Regina, Moose Jaw, Saskatoon, and surrounding communities — with a 15-minute response SLA during business hours.
Request a free assessment
A named technician will reach out within one business day.
Get OSCAR support that already knows the product.
Named technician, vendor coordination, and after-hours patching — fixed monthly fee.